Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
What items are eligible for returns?
- Unopened and unused items (with the exception of self-assembled sample sets) can be returned within 14 days without reason.
- Items that have arrived damaged or incorrectly.
- Items of which the quality does not meet the stated specifications (If an article provokes an allergic reaction, please contact us).
- To return a product, it must meet the following conditions
The product must be unopened and unused. Is it not a faulty product and is the seal broken? Then there is a depreciation in value and unfortunately we cannot refund the entire purchase price.
What items are not eligible for returns?
- Items that need to be hygienic (such as make-up) but have a broken seal.
- SKINLIFE Gift Cards.
- Articles that have been bought in a SKINLIFE store can’t be returned online.
- Products from Sales.
- Custom made Sample Sets.
If you paid with credit card or PayPal, the paid amount will be refunded to your account within 14 days. If you have paid with a SKINLIFE Giftcard, you will receive this amount back in the form of a SKINLIFE Giftcard. The period of 14 days starts when you receive the notice of return.
You can get a refund of the shipping costs for the return shipment if an item from your order is damaged, delivered incorrectly, or if you return the order for good reason. If necessary, send an email to customer service to send your order, or email your proof of shipment to receive a refund.
To return your product, you should mail your product to: SKINLIFE Head Office, Rua São José 187, 1150-321 in Lisbon, Portugal.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.